Privacy Policy
Who we are
We appreciate your support of Katmandu Trading Co. We strive to maintain positive relationships with our retail and wholesale partners and with our customers. We are committed to protecting every customer’s privacy and security, so any information you provide to us will be held with care and in the strictest confidence.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Shipping policy
We generally ship orders within 7-10 business days, but can often times get them out faster. Please be sure to check your email for any shipping correspondence that our support staff sends out. All retail orders shipped in the U.S. over $100 will receive free standard shipping. Free shipping does not qualify on international shipments, even with a coupon or code you may receive.
If you need your order by a certain date, please give special instructions in the notes at checkout. Whenever possible, we re-use shipping materials including boxes, bubble wrap, packing peanuts, etc.
Payment methods
We accept Visa, MasterCard, American Express credit and debit cards. You may also use PayPal to complete your payment.
Return policy
FOR RETAIL ORDERS ONLY:
Products may be returned within 30 days of purchase if you are not completely satisfied. For most returns we give a store/website credit in the amount of your original purchase. Cash refunds are permitted, however, we will contact you after the return of your item(s) letting you know the refund has been authorized and when you should expect to receive said refund. Please email [email protected] to arrange for the return of any item. If you received something damaged or in error, we will provide return shipping.
Returns time may vary, depending on your shipment selection, but we will process returned items and refunds within 48 hours of receiving the product.
Items that have been resized, damaged, or otherwise altered after delivery will not be accepted for return. Please follow all return instructions that will be sent from our support team in order to make your return/refund transaction go as efficiently as possible.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Like many websites, we use “cookies” and other unique identifiers, from which we obtain certain types of information. These identifiers will appear when your web browser or device accesses any Katmandu Trading Co. site, as well as any content served by or on behalf of Katmandu Trading Co. on other websites. This information is kept only for our internal marketing and statistical purposes, which, in turn, will provide our customers with better service, better products, and a better overall experience. In short, we will not share your information outside our organization or sell your information to third parties.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.